The best way to conquer your fear of dealing with workplace conflict is to begin to master the skills for resolving them. Let’s face it, difficult people exist everywhere, and conflict resolution in business is inevitable. The workplace provides many situations in which there is an opportunity for misunderstandings, improper communications and dialogue. Workplace conflict resolution, then, must have a goal to create better communication. You may not always be able to generate agreement, but with ongoing and facilitated communication between conflicting parties, many would-be destructive topics can be turned into constructive discussions, and co-strategizing mutually agreeable solutions.
b. I understand what you’re saying about ____________ AND (use of and instead of BUT is important. It allows for their point of view whereas BUT negates it)
c. What might be a good compromise to __________?
d. Would you consider ______________?
e. How close are we to an agreement about _________?
Remember, while conflict isn’t always easy to resolve, keeping these tips in mind will make it easier, and with practice, your ability to facilitate between antagonistic parties through clarification and appropriate discussions will increase. Here is a resource that may help.
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