Limousines, Executive Cars & Customers

Limousine Services Circle The Wagons

As limousine services, sedan services and car services unify, the customer will benefit.

Better social media skills will help the limousine and executive car service industry to excel. Many limousine and sedan service organizations have roots that stretch deep into the past. If you own and operate a company and began operations in the 70s 80s or 90s you may still have many questions about how the explosion of technology, especially back technology that binds online communities, you need to at least start getting your feet wet.

Why do I say this? I also own and operate a limousine, sedan and executive car service here in the great city of Philadelphia. One of the major lessons that I have learned and that I am still learning is working together and using some or all of this technology will be beneficial for us all. And when I say all, I am also including the customer.

In past years, many ground transportation operators would view direct competition as a possible threat. This is common, normal, in just about all industries not just ground transportation. However, one difference between a ground transportation industry and others, is that many other industries have attached themselves to the new technology I referred to above. It’s simple really, when you establish not only a strategic alliance but a more powerful link with another that may be thousands of miles away, and that includes the customer as well, your organization becomes that much stronger.

If you think about this simple building block, then sit back and think about how you may be able to apply this philosophy to other aspects of your business and operation, you begin to see how the term world wide web can be transposed onto our ground transportation industry. We have already accomplished this at some levels with our websites possibly linking to others. But this is just the beginning. Technology will allow us to circle the wagons, for lack of a better phrase, and allow us to treat our customer better not only from a customer service standpoint but from a service improvement standpoint.

My guess is that travelers have always tried various services. If there was a breakdown in service, in any way, that traveler or customer would be trying a different service next time. We now have the ability to be more confident and more powerful when delivering our services. As we connect and support each other through the use of today’s technology, we will inevitably increase the quality and perception of our ground transportation services. Think about the connections we have with travel agents, hotels, resource, restaurants, event locations, conventions, and all the other segments of the marketplace as we serve.

The rule is simple, there is power in numbers. In this case is not going to be numbers alone but increasing numbers will translate to stronger service.

If you agree with the content in this blog post, we welcome any and all of your comments below. If you have a similar vision, also feel welcome to contact us directly so we can begin our conversation. Good luck to everybody!